SERVICE FEES

​Individual sessions	​Couple sessions	​Family (3 or more individuals)
(50 mins) Initial consultation - $190	​(50 mins) Initial consultation - $210​	​(50 mins) Initial consultation - $230
Subsequent Individual sessions (50mins) - $170	Subsequent couple sessions (50 mins) - $190	Subsequent sessions - $210
Subsequent Individual Concession Sessions ​Seniors/Concession/Student Card Holders  - $150 per consultation	Subsequent Couple Concession Sessions  ​​​Seniors/Concession/Student Card Holders - $170 per consultation * Intensive couple sessions are available as needed	​​Subsequent Family Concession Sessions Seniors/Concession/Student Card Holders - $190 per consultation

​* For information regarding the fees for additional services available, please contact Orana for information.

• Medicare rebates apply if eligible with a Mental Health Plan - You need to claim the Rebate with Medicare after the session
• NDIS, TAC, WorkSafe * Limited session availability for these service options; please call for an intake discussion and assessment.​ To book an appointment that is funded by these services; PLEASE email [email protected]; additional information is required to proceed in booking an appointment.
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​Payment options:

• Online Electronic Funds Transfer (EFT)
• Cash
• SquareCredit/debit card *Transaction fee applies​
• Cancellations & Non-Attendance for booked appointments
  To avoid being charged a late notification or non-attendance cancellation fee for a scheduled appointment, a minimum of 48hrs notice must be provided to Orana Health Services P/L to either reschedule or cancel. 
  When You provide 24hrs notice or less, (including non-attendance) for a booked appointment with Orana Health Services P/L, this will incur a Cancellation Fee of $110.00 or non-attendance for a booked appointment, this will be processed by the details provided when booking the appointment. (Further details are available, refer to the Resources Tab for the Orana Health Services P/L Services & Cancellation Policy). 
  
  

​Discounts & Concessions are available to:

• Children Aged 16 years and under
• Full-Time student (Incl. international students)
• Pensioners
• Seniors
• Victorian Carer Card Holders
• Health Care Card Holders

 CANCELLATION & NON-ATTENDENCE

Cancellations & Non-Attendance for booked appointments
To avoid being charged a late notification or non-attendance cancellation fee for a scheduled appointment, a minimum of 48hrs notice must be provided to Orana Health Services P/L to either reschedule or cancel. 
When You provide 24hrs notice or less, (including non-attendance) for a booked appointment with Orana Health Services P/L, this will incur a Cancellation Fee of $110.00 or non-attendance for a booked appointment, this will be processed by the details provided when booking the appointment. (Further details are available, refer to the Resources Tab for the Orana Health Services P/L Services & Cancellation Policy). 

• Sessions cancelled by Orana Health Services P/L due to staff leave, professional commitments and illness will not be charged. Advance notice will be provided where possible except in circumstances of an injury or sudden illness prevent such notice. Orana Health Service P/L will provide alternative sessions times if this is to occur.

PRIVATE HEALTH INSURANCE
Due to health insurance policies variations of eligible rebates, you are required to contact your health insurer directly to discuss your options.

QUALITY ASSURANCE
Please note services provided by Orana Health Services P/L are by professional and accredited counsellor(s) registered with the appropriate association. Your feedback regarding any service received is welcome, please phone or email your experience.

Fees for additional services (Group Sessions/Workshops/Seminars) will be advertised in advance, for all other service fee structures contact Orana Health Services staff to discuss.